Refund and cancellation policy

Last updated 4 October 2026 · Home · Terms of use · Privacy policy · Refunds and cancellations · Contact us · Delete your account

Aangan sells one-time services inside the app: obtaining certified copies and other property documents, and a review of your documents by an empanelled advocate. This policy explains when you get your money back. There are no subscriptions and no automatic renewals.

Before you pay

• Every order shows its full price before you pay: the government fee (an estimate, passed on at cost), our service fee, and GST on the service fee.

Cancelling an order

• Before we start work (before we apply to the government office, or before the advocate starts the review): cancel for a full refund.
• After work has started: we refund any part we have not delivered, for example the government fee for a document we have not yet applied for.
• To cancel, email ritvik.seth.rs@gmail.com from the address you signed in with, with your order number from the app.

When we refund you in full

• We cannot obtain a document you ordered: full refund for that document.
• The advocate review cannot be completed: full refund.
• You were charged twice for the same order: the extra payment is refunded in full.

Partial refunds

• If the government office charges less than the estimate shown when you paid, we refund the difference.

How and when the money comes back

• Refunds go back to the method you paid with, through our payment provider (Razorpay). We start a refund within 2 working days of agreeing to it; your bank usually shows it within 5–7 working days after that.
• The app shows the refund on the order as soon as it is started.

Delivery

• Everything we provide is digital and delivered in the app. We do not ship physical goods.

Questions or a problem with a payment

• Email ritvik.seth.rs@gmail.com with your order number or payment reference. We reply within 2 working days. Ritvik Seth (operating as Aangan), G-171, Vikaspuri, New Delhi 110018, India.